Experience

POLL TECHNICAL OFFICER Elections Ontario (Alexandria, ON) 2024– 2025

Successfully set up and configured over 200 laptops, scanners, printers and cellular modems for over 50 polling locations in the Electoral District, maximizing efficiency to meet the election day deadline
Coordinated between Elections HQ, the return office, and vendors to receive and set up technology for the training and logistics office for the electoral district
Adhered to strict benchmarks of quality control of voting technology equipment
Improved customer service and efficiency of the Training office by diagnosing issues, troubleshooting, and providing technical support for voting technology and office equipment
Improved polling station efficiency by thoroughly supporting issues via telephone, saving time and operating costs by reducing the need to travel to poll locations
Provided excellent telephone and on-site support to polling station staff with technical problems, software information, and contacting further technical support for assistance when needed
Advanced staff ability with training and support for core technology stack, including hardware, drive imaging, Windows OS support, FTP, wi-fi and cellular networking, and the Microsoft Office 365 suite

SENIOR QUALITY ASSURANCE ANALYST Lucky VR (Toronto, ON) 2022 – 2023

Produced workflow, procedural, and onboarding documentation for the LiveOps team
Coordinated LiveOps efforts in coordination with Producer, Community and Customer Service departments
Introduced new tools to improve QA team performance and hardware testing efficiency and accuracy
Planned and implemented testing for new features, monitored live game quality, and provided daily reports for the producer and development team
As an embedded QA for a feature squad, produced scenario designs, impact analysis, and feature documentation for newly implemented features
Organized workflow, testing procedure, and report criteria for internal tool testing
Coordinated with Producer, Design team, and Developers to improve documentation for testing efficiency and user satisfaction
Collaborated with recruiters in interviews and onboarding new hires

QUALITY ASSURANCE MANAGER Prodigy Education (Oakville, ON) 2019 – 2022

Orchestrated a team of 6 direct reports with a matrix team of 15 QA Analysts and Testers on different feature squads
Organized and improved QA resources, processes, and workflows
Supervised testing scenarios and risk assessments, ensuring QA adhered to best practices
Trained teams in Agile and Scrum workflow methodologies and practices
Administered software access permissions and software license delegation and maintenance
Budgeted, organized, and maintained the QA device library, tracking the most used devices to determine popularity
Created and implemented user payment functionality through Apple’s App Store, demonstrating complete user flow to stakeholders, designing a staged rollout plan and a successful launch
Improved company efficiency by retiring older features and focusing on more efficient rendering technology, cutting artist and developer work time by 30 %, and enhancing fluidity and complexity of animations

QUALITY ASSURANCE ANALYST Prodigy Education (Oakville, ON) 2018 – 2019

Embedded on internal infrastructure squad working on internal workflow and database-access tools
Created testing scenarios and user personas and conducted risk assessments and impact analyses with product owners and developers
Assisted the Product Manager and Scrum Master, facilitating stand-up and planning meetings and work priorities when other leadership team members were not available
Worked with QA on other feature squads to ensure infrastructure support for unreleased features
Maintained open lines of communication within the team and other squads to better coordinate releases

FUNCTIONALITY QUALITY ASSURANCE ANALYST Keyword Studios, Babel Media (Montreal, QC) 2015 – 2018

Provided comprehensive functionality testing for AAA developers, focusing on PC compatibility and functionality testing using various hardware configurations and benchmark analysis
Built, installed, and configured all necessary hardware, implemented planned test scenarios, and reported results to stakeholders
Collaborated with cross-functional teams to create test cases appropriate to the client’s contracted level of service
Developed technical processes to automatically record game testing data and output reports, improving the accuracy of data gathered and increasing value to clients
Tested titles on various platforms, including Xbox, PlayStation, iOS, Android, VR, Linux and Windows

EDUCATION

Bachelor’s Degree: English Literature | Concordia University | 2017

IT SKILLS