Experience

SENIOR QUALITY ASSURANCE ANALYST  ▪  Lucky VR  ▪  2022

• Senior QA on the most popular virtual casino game, currently available on Quest, Meta, and Steam

• Created workflow and procedural documentation for LiveOps QA team

• Worked with Producer, Community and Customer Service departments to know where to focus LiveOps testing

• Introduced new tools to the team to allow better performance testing and comparisons for different hardware and network setups

• Provided quality testing for new features in addition to monitoring live game quality, and provided daily updates via Jira updates, updating TestPad plans, and communicating results via Confluence and Slack

• Worked as embedded QA for the release of the Player Suite feature, including documentation, scenario design, impact analysis, and feature onboarding materials for new and 3rd party testers

• Organizing internal tools testing so that a proper QA workflow for internal tools is implemented, creating a test environment and opening options for using Selenium and other automated testing tools

• Worked with Producer, design team, and developers to make Feature documentation a single source of truth for testing expectations

QUALITY ASSURANCE MANAGER  ▪  Prodigy  ▪  2019 – 2022  

• Organized and improved Quality Assurance (QA) resources, processes, and workflows to provide the best possible QA.

• Led a team of 6 direct reports with a matrix team of 15, supervising testing scenarios and risk assessments, ensuring QA was complete and detailed.

• Ensured teams were versed in Agile methodologies and provided additional training in Scrum.

• Maintained a list to ensure proper permissions were set for software access, delegating licenses to complete testing accurately.

• Budgeted, organized, and maintained the QA device library, tracking the most used devices to determine popularity.

• Created and implemented a new user payment function through Apple’s App Store, demonstrating complete user flow and designing a staged rollout plan resulting in a successful launch. Streamlined artist worktime by 50% and improved fluidity and complexity of animations by retiring older features and focusing on new projects.

QUALITY ASSURANCE ANALYST  ▪  Prodigy  ▪  2018 – 2019 

• Managed hardware and software testing of features in released games through the backend infrastructure squad, working closely with developers through the testing process to ensure features were bug-free and high quality when released.

• Created testing scenarios and user personas and conducted risk assessments with managers and developers.

FUNCTIONALITY QUALITY ASSURANCE ANALYST  ▪  Keyword Studios, Babel Media  ▪  2015 – 2018 

• Tested games for AAA developers focusing on PC compatibility testing, which required functionality testing of various hardware configurations using benchmark analysis.

• Worked on Rift and other VR systems testing hardware compatibility and performance

• Built the configuration from parts, installing and configuring all necessary hardware while creating appropriate test cases and coordinating further regression testing with team.

• Collaborated with cross-functional teams to create test cases appropriate to client’s contracted level of service for varying games and applications.

• Developed a technical process to automatically record game testing data and output reports, leading to more accurate data gathering and increasing client contracts.